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Returns

30 DAY RETURN POLICY
  • 30 days returns policy (except excluded brands)
  • A restocking fee up to 25% may be applied depending on the brand
  • All merchandise must be in its original packaging, unused, and resalable
  • Always contact customer service before returning an item
  • Shipping must be provided by the customer and is not refundable
  • Canceling a backordered item is subject to a 3% processing fee

Our policy lasts to 30 days. If 30 days have gone by since you received your product, we can’t offer you a refund or exchange. We will refund the original purchase price minus all shipping costs to and from your location, as well as a restocking fee up to 25% of the original purchase price, depending on the manufacturer. You will be responsible for return shipping to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, saleable condition and have all the original manuals, warranty cards and accessories. We don't give refunds to Gift Cards.

If your order is cancelled prior to your package being shipped by our warehouse you may be eligible for a full refund. If your order is cancelled after your order is shipped it will be handled as a return.

RESTOCKING FEES

For the following brands will incur restocking fees on returns:

Whitehaus 20%
MR Direct 20%
KubeBath 15%

 

EXCLUDED BRANDS

For the following brands, there is no returns allowed, all sales are final:

AllStone bathtubs

 

WARRANTY

All products are covered by a 30 day warranty period, unless stated differently on the product page. Most products are covered by much longer warranties, depending on the manufacturer. 

 

STARTING A RETURN
  • Send an email to hello@uptubs.com with your original order number, products(s) to be returned, reason for the return and your name.
  • RA (Return Authorization) number will be sent to you via email with directions on returning your order. Unauthorized returns will not be accepted.
  • You may choose your preferred shipping method for returning product(s) directly to the distribution center address we provide.
  • Please purchase insurance when shipping the item back in case. UpTubs is NOT liable for lost or damaged returned items.
  • Email your return tracking number to hello@uptubs.com so we can track the return and save this information for your own reference as proof of pickup. Once the item is received and inspected at the manufacturer’s warehouse, we will issue credit. An email confirmation will be sent once your refund has been processed.

ALL orders that are returned must be returned with a Return Merchandise Authorization number (RMA) or they will be denied. To start a return please contact our Customer Service team (hello@uptubs.com) and our team will initiate the process. You will be provided with a RMA that is valid for up to 14 days and must accompany the item being returned. 

Although we offer free shipping, please remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your refund. This also applies for items, that are marked with "free shipping". You will be provided with a copy of the shipping invoice as a proof for the deducted shipping cost. Please use a trackable shipping service for all returns.

Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Credits will be issued to the credit card used for the original purchase.

If you haven’t received a refund yet, first check your bank account again, contact your credit card company and contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@uptubs.com.

IMPORTANT: UpTubs is dedicated to providing high quality images and measurements to assist you in choosing your furniture. But, image quality may vary depending on your monitor color settings. At times, measurements are rounded off, and occasionally vary slightly from the description. You may contact us via email or phone for precise colors and dimensions of our products.

UNAUTHORIZED RETURNS
Your credit will incur additional charges should you return an item without being authorized and/or without a RMA number. Many of these charges can be avoided if you follow our Return Process. 

For products that arrive without a RMA number, the product may not be accepted or returned-to-sender. Should the item be accepted a restocking fee of up to 25% (depending on manufacturer) will be accessed and deducted from your credit.